Description
ALL PROJECT TURN AROUND TIME ARE SUBJECT TO CHANGE DURING HIGH VOLUME & HOLIDAY SEASONS.
Keep in mind your turnaround time does not begin until the following business day. (example: When placing an order for a flyer order on Tuesday morning, your to 5 business day turnaround time does not begin until Wednesday morning at 11am [our start of day time].
Refund: Due to the custom nature of our services we can’t offer any refund. Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued and/or labor has begun. In the event that you are dissatisfied with your purchase, I will gladly accommodate changes or services within reason minus the labor fee for the project already started. If a project is canceled by “The Client”, for whatever reason, the payment will serve as a cancellation fee.
Disappearing Act: After 30 days of no communication, there will be a $50 restart fee required. If over 45 days, your project is forfeited, and no refund shall be issued.
Cancellation Policy: Due to the custom nature of our services, Once an order is placed it cannot be canceled and we can NOT issue a refund.
Content Misspellings/Absent Information:
All information is asked to be sent via email. We will not be held responsible for any misspellings, typos, and/or absent information. Branding Galore will not correct any information once the design is approved. When proofs are sent, please be sure to look over spelling, typos, spacing issues before proceeding with approving your project.
We have the right to decline any project at any moment for any reason without disclosing a reason.
Revision: Graphic designs such as small design projects (logos, flyers, Instagram flyers, etc.) are created as proofs and sent to the client. Each design proof comes with two revisions. After a client approves the final proof, we will mark a project as completed and submit the final version.
Revision Stage can be from anywhere from 1 business day up to 7 business days for graphics. Due to our large project scope, general revisions are initiated and completed in the order received.
You receive a numerical limit of revisions in every package. Once all the revisions are exhausted, a fee will occur for any additional revisions.